I had to go to the manufacturer to get the missing part and had to pay the shipping fees for the part myself.
Fields with an asterisk (*) are mandatory. I argued with them and all they would tell me is that they can't do anything and they would not tell me who sent the email and would not forward me a copy of the email. Contact FurniturePick customer service. I would never use this business again and would never recommend them EVER. Search: Search. Brett, Woodbridge, VA, I had some questions about my purchase and had to phone your Customer Service Department before placing an order. Please submit a request for assistance below. They were extremely well packaged (it took me ages to get into the box!!) | Read 821-840 Reviews out of 1,051 We cannot even use them. Search: Search. FurniturePick's philosophy is to provide quality furniture and accessories through an amazing service, a service that stands out from the crowd and one that is true and trusted. No one came during that time and so I emailed the company (which never responded). It was the delivery people who could not have cared less they just woke two small children!
I would not recommend anyone to use this company, I found a better bed for only a little more, the deals on this site are not worth it.Desired Settlement: I feel this company is hiding something and would like a manager to contact me and explain how this happened. We accept most major credit cards including Visa, MasterCard, AMEX, Discoverand most debit cards. Use RevDex to, Increase visibility and credibility of your review by. Cart 0. After no response (although promised a call on 9/17), I called again on 9/18. Liftgate service is included in the delivery. Cart 0. At this time, the customer service professional did not know when item would be received by the manufacturer, but guessed that it "might" be delivered 9/24. I will never order from Furniture Pick again. Long may you continue, you’re doing a first class job. Their lack of transparency and continual method of stringing me along with unfulfilled promises of delivery is disturbing to say the least.
I was going to be away that whole week, so in order to change the date, I had to wait another 2 weeks. Their customer service is completely inadequate and I would never use or recommend their company to anyone, ever. Furniture pick did not even send me the installation instructions with the parts. I am beginning to think this website is a scam. When I emailed the company again, they first said, well they out source the delivery and to make it up to me, offered me free pillows??? He promised that I would receive an email stating that it was in the warehouse and ready for delivery. Preview .
I waited until 11 pm. My Account. You have no items in your shopping cart. You can contact the customer service representative of FurniturePick calling FurniturePick's helpline phone numbers. I will not however do business with this company again. So I called them again today.
Menu. I have called several times over the last month, with no one being able to tell me when the item will be delivered. I placed two separate orders using two separate credit cards to divide the payments up on the 29th of last month. I have contacted the company via phone and email and they are very uncooperative,Desired Settlement: I want to send the chairs back and ultimately get my money back or I want to replace the chairs. The furniture was delivered within about 10 days, which was faster than expected. I'll be using FurniturePick again! I am just moving into my apartment (today is the first full day), so I sent them a message a couple of days ago since no one answered the phone asking when the processing of the order would be over - online it says that the most up to date information will be in the order area of the account and it still says that it is processing, not that it is ready, not that it is in the warehouse, nothing. On the 12th of may I contacted the company and the customer service representative told me they had all except one piece of my order and early the next week the missing piece would be at their facility and my order would be shipped. (During this call, I am driving 12 hours to get to my new apartment.) Upon calling the customer service to report the issue, the customer service was rude and denied that there was a part missing. I asked to speak to a manager and all I got multiple times is that no managers were in that day. Customer Service Forms.
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